Friday, 6 April 2012

How Audio Conferencing Was Revived Through The Birth Of Internet Phone Services

By Connie D. Peckham


In a business where opinions count, audio conferencing is a worthwhile tool. Dialing into a specific number with a code, three or more individuals can be part of the same phone discussion without the need for complex equipment. Conference calling has become part of everyday business, with calls being used for meetings and important discussions as would normally happen face-to-face. Audio conferencing is not a new feature, but has become much more user friendly with the development of VoIP systems to make and receive phone calls.

One of the best inventions of the last century was the internet, and it has become a vital part of the business world. As broadband providers fine tune their service speed, programmers come up with more provisions that are possible online. Landlines were once the most integral part of a business, but some studies suggest that one in four American homes no longer use a landline, and this is spreading quickly into the world of business.

The reason that VoIP phone systems are claiming dominance over landlines goes past just audio conferencing. Broadband allows for a constant exchange of large amounts of data, meaning that multiple calls can be made at any one time from a single connection. Call centers can use their existing internet connection to service most, if not all of their phone system needs. Internet phone platforms also mean that calls can be routed to almost anywhere from a central system. This means that the call can be answered quickly or forwarded on elsewhere if an operator is unavailable.

Known as 'the cloud', this system of moving resources online has many benefits for a company. Price is perhaps the biggest motivation, and call costs are significantly lower with online calling packages. Lowering the costs even further, many providers will include the hardware at the start of the plan so that businesses do not need to purchase it. Extra costs are saved as elements of business can be outsourced and mean fewer overheads each month.

Audio conferencing is just one feature that ismaking communications easier without inflating the fee of running an operational business. The internet has been a lifeline for small and struggling businesses with unsteady financial burdens. If a company is to make a single investment at a time like this, it should be an internet based phone service, as this will pay for itself in the long run.




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